HW News - NVIDIA Antitrust Investigation, AMD GPUs Hurting, be quiet! Light Base Case
video description
Date: 2024-06-12
Related videos
Comments and reviews: 20
Loki_Firegod
I've read the community posts as they came out, and while I think there is a bit of hope that ASUS will actually improve their customer service, they're still off my parts list for any upgrades and/or new systems in the upcoming months and years. I didn't have warranty issues really - although come to think of it, I should've tried - but I've had multiple problems myself. The biggest issue for me was that I specifically chose to spend a bit more on higher-end components, thinking that I'd get better quality and a bit of future-proofing, but the only ASUS-components that just works is the one mid-to-low-tier thing I went for.
Issues with mainboards frying CPUs sealed the deal for me, and these RMA and customer service issues now simply put additionals nails into that coffin that was already closed and nailed shut. And yes, I know, the other manufacturers aren't much better, but I'm willing to take a chance here based on if it were any worse, my PC would stop working altogether.
NVidia is also not an option really because their prices are pretty much laughable these days. I know this story has nothing to do with that, but it's perhaps a very small good news for AMD - my next system will almost certainly have an AMD graphics card. :D
Last but not least, the new cases and fans and coolers from BeQuiet look very nice and my next build will propably feature these. I've been using various BeQuiet products for years and I've always been very happy with them. Now, if only we could convice BeQuiet to start making mid- to high end mainboards, RAM and graphics cards, that'd be sweet. Just imagine an all-BeQuiet build, silent and high-quality... Ah. But that's propably not happening (especially not until later this year when I'll likely start working on my new system).
reply
I've read the community posts as they came out, and while I think there is a bit of hope that ASUS will actually improve their customer service, they're still off my parts list for any upgrades and/or new systems in the upcoming months and years. I didn't have warranty issues really - although come to think of it, I should've tried - but I've had multiple problems myself. The biggest issue for me was that I specifically chose to spend a bit more on higher-end components, thinking that I'd get better quality and a bit of future-proofing, but the only ASUS-components that just works is the one mid-to-low-tier thing I went for.
Issues with mainboards frying CPUs sealed the deal for me, and these RMA and customer service issues now simply put additionals nails into that coffin that was already closed and nailed shut. And yes, I know, the other manufacturers aren't much better, but I'm willing to take a chance here based on if it were any worse, my PC would stop working altogether.
NVidia is also not an option really because their prices are pretty much laughable these days. I know this story has nothing to do with that, but it's perhaps a very small good news for AMD - my next system will almost certainly have an AMD graphics card. :D
Last but not least, the new cases and fans and coolers from BeQuiet look very nice and my next build will propably feature these. I've been using various BeQuiet products for years and I've always been very happy with them. Now, if only we could convice BeQuiet to start making mid- to high end mainboards, RAM and graphics cards, that'd be sweet. Just imagine an all-BeQuiet build, silent and high-quality... Ah. But that's propably not happening (especially not until later this year when I'll likely start working on my new system).
reply
Carrinthe
Great work finally talking to someone with actually power to change things at Asus, looking forward to a the video.
On an other topic, I noticed the comment on psu's that you don't cover that anymore. That's really a shame as I enjoyed the content and I remember you guys investing lots of time and money for the right equipment to test pus's. Also, what happened to testing fans I was really looking forward to a lot of reviews on fans and if the marketing hold some truth or was a lot of BS. You bought that enormous and impressive machine to test fans but after that I've never seen any results from that. I fear you abandoned the idea of testing fans, again a real shame because building a great computer starts with great components, especially the basics like fans and psu's. So I wonder, what happened to those plans and what are the plans of testing components and which not. Egnlish is not my first language so sorry for any mistakes.
reply
Great work finally talking to someone with actually power to change things at Asus, looking forward to a the video.
On an other topic, I noticed the comment on psu's that you don't cover that anymore. That's really a shame as I enjoyed the content and I remember you guys investing lots of time and money for the right equipment to test pus's. Also, what happened to testing fans I was really looking forward to a lot of reviews on fans and if the marketing hold some truth or was a lot of BS. You bought that enormous and impressive machine to test fans but after that I've never seen any results from that. I fear you abandoned the idea of testing fans, again a real shame because building a great computer starts with great components, especially the basics like fans and psu's. So I wonder, what happened to those plans and what are the plans of testing components and which not. Egnlish is not my first language so sorry for any mistakes.
reply
sirius4k
I own a Cooler Master ControlPad. The hardware is great, but the software is shit. I went through their customer support where we ended up me having to disassemble their software and understand why their software behaves the way it does What the hell is that After some time they closed the ticket. The issue is NOT resolved, they did NOT give me any feedback as to why the ticket was closed and you can't re-open a closed ticket. And now, every time I start the computer and log in, the very first thing I have to do is kill the MPService, which in turn means I can't use the MasterPlus garbage. Not that I have to use it daily, but it shouldn't work like this!
Essentially, Cooler Master ASUS'd me.
reply
I own a Cooler Master ControlPad. The hardware is great, but the software is shit. I went through their customer support where we ended up me having to disassemble their software and understand why their software behaves the way it does What the hell is that After some time they closed the ticket. The issue is NOT resolved, they did NOT give me any feedback as to why the ticket was closed and you can't re-open a closed ticket. And now, every time I start the computer and log in, the very first thing I have to do is kill the MPService, which in turn means I can't use the MasterPlus garbage. Not that I have to use it daily, but it shouldn't work like this!
Essentially, Cooler Master ASUS'd me.
reply
conorstewart2214
There being an ARM processor in the stream deck alternative should not be surprising at all. There are 4 pins connecting the device to the base, likely two for power and two for data, not enough pins to run a keyboard matrix or similar. They could use something like I2C and have an IC to handle things like the buttons or sliders and lights or they could just stick an MCU in every module and have that handle all of the features and communicate with the base.
MCUs are cheap enough that it is a very much viable to stick one in everything depending on how much processing power it needs and it makes it more configurable than just using an off the shelf IC.
reply
There being an ARM processor in the stream deck alternative should not be surprising at all. There are 4 pins connecting the device to the base, likely two for power and two for data, not enough pins to run a keyboard matrix or similar. They could use something like I2C and have an IC to handle things like the buttons or sliders and lights or they could just stick an MCU in every module and have that handle all of the features and communicate with the base.
MCUs are cheap enough that it is a very much viable to stick one in everything depending on how much processing power it needs and it makes it more configurable than just using an off the shelf IC.
reply
rangersmith4652
The Cooler Master hub system sounds intriguing. Going forward, PC enthusiasts are less likely to keep believing and being impressed by increased performance claims; enhancements in the PC-user interface will prove far more interesting. That's good because it can potentially open up whole new markets for PCs. Of course, AI will play a leading role in this. We will soon reach the place at which we can simply speak to the PC and it does what we want even if we don't know how to properly ask -- it learns our way of asking, figures out how we think. And soon after that, our PCs will start telling us what to do.
reply
The Cooler Master hub system sounds intriguing. Going forward, PC enthusiasts are less likely to keep believing and being impressed by increased performance claims; enhancements in the PC-user interface will prove far more interesting. That's good because it can potentially open up whole new markets for PCs. Of course, AI will play a leading role in this. We will soon reach the place at which we can simply speak to the PC and it does what we want even if we don't know how to properly ask -- it learns our way of asking, figures out how we think. And soon after that, our PCs will start telling us what to do.
reply
jtnachos16
The modular streamdeck/hub thing is neat, but then there was this:
'there's no local storage'
That, on it's own, totally kills it for a lot of people. Because it implies you need to leave an app open in the background or have a driver loaded with settings in RAM for it to function. That's not something people are going to find fun. Especially if coolermaster's software, like so many others, winds up a windows only software. Add in the price point, and it's really sketchy that they apparently don't have local storage for profiles and portability without leaning on an active software.
reply
The modular streamdeck/hub thing is neat, but then there was this:
'there's no local storage'
That, on it's own, totally kills it for a lot of people. Because it implies you need to leave an app open in the background or have a driver loaded with settings in RAM for it to function. That's not something people are going to find fun. Especially if coolermaster's software, like so many others, winds up a windows only software. Add in the price point, and it's really sketchy that they apparently don't have local storage for profiles and portability without leaning on an active software.
reply
jamesflynn6827
I would say AMD is struggling first of all because because they struggled to close the gap for first of all ray tracing and then for FSR.
However I'd say this is not necessarily the main problem. I believe that many people (and I'd agree with that) think that AMD's prices are not competitive enough.
Nvidia made GPU prohibitively expensive and AMD followed suit, but contrary to they don't have the tech to justify it.
I believe if your price fits no cares if your competitor is 10% better, if your product is 20% cheaper, however for AMD the price doesn't really seem to do that.
reply
I would say AMD is struggling first of all because because they struggled to close the gap for first of all ray tracing and then for FSR.
However I'd say this is not necessarily the main problem. I believe that many people (and I'd agree with that) think that AMD's prices are not competitive enough.
Nvidia made GPU prohibitively expensive and AMD followed suit, but contrary to they don't have the tech to justify it.
I believe if your price fits no cares if your competitor is 10% better, if your product is 20% cheaper, however for AMD the price doesn't really seem to do that.
reply
KenS1267
On the MasterHub, if application developers would actually provide and support interface API's, which virtually all major ones claim to do but in reality most do a very bad job of doing so or functionally don't, these devices would be fairly easy connect into SW where they make sense. Adobe is possibly the worst example. They have lots of steady income through their extortionate subscription model but most of their SW has barely functional API's (discounting the fact that most of their SW could be described as barely functional).
reply
On the MasterHub, if application developers would actually provide and support interface API's, which virtually all major ones claim to do but in reality most do a very bad job of doing so or functionally don't, these devices would be fairly easy connect into SW where they make sense. Adobe is possibly the worst example. They have lots of steady income through their extortionate subscription model but most of their SW has barely functional API's (discounting the fact that most of their SW could be described as barely functional).
reply
C-M-E
As much as I'd like to see Nvidia gut-punched in an antitrust suit, I don't see it going very far, which will only embolden Nvidia to get as close as they can to taking the whole cake. It's not that they have an exclusive lock on a segment, but they have the better product through past innovations and can heavily leverage that to their advantage continuously. AMD or Intel _could_ compete if they had equally competitive products for capability, but they don't. The problem is they Could.
reply
As much as I'd like to see Nvidia gut-punched in an antitrust suit, I don't see it going very far, which will only embolden Nvidia to get as close as they can to taking the whole cake. It's not that they have an exclusive lock on a segment, but they have the better product through past innovations and can heavily leverage that to their advantage continuously. AMD or Intel _could_ compete if they had equally competitive products for capability, but they don't. The problem is they Could.
reply
ufukpolat3480
AMD has nowhere to go but high end APUs for cost reduction and price competitiveness. Just package the CPU/GPU in one product with common power delivery, shared memory and cooling solution. Put that infinity fabric to some good use besides CPU to CPU communication. This will allow them to appeal more to laptop manufacturers, desktop OEMs and the increasing SFF market. The fact that they can't leverage on PC realm what they already have in console space boggles the mind.
reply
AMD has nowhere to go but high end APUs for cost reduction and price competitiveness. Just package the CPU/GPU in one product with common power delivery, shared memory and cooling solution. Put that infinity fabric to some good use besides CPU to CPU communication. This will allow them to appeal more to laptop manufacturers, desktop OEMs and the increasing SFF market. The fact that they can't leverage on PC realm what they already have in console space boggles the mind.
reply
yugo_
- The x86_64 ISA is old and bloated. Itanium (IA-64) has left a sour taste in the company's mouth, and they also missed the smartphone/mobile SoC mark. For Itanium, this is understandable. Yet investing in a reduced ISA like RISC-V and taking the market lead from Qualcomm could have been the way forward. Instead, they cancelled all their RISC-V initiatives (like the Pathfinder Program).
- A Hall effect sensor could also detect orientation change.
reply
- The x86_64 ISA is old and bloated. Itanium (IA-64) has left a sour taste in the company's mouth, and they also missed the smartphone/mobile SoC mark. For Itanium, this is understandable. Yet investing in a reduced ISA like RISC-V and taking the market lead from Qualcomm could have been the way forward. Instead, they cancelled all their RISC-V initiatives (like the Pathfinder Program).
- A Hall effect sensor could also detect orientation change.
reply
EthelbertCoyote
Coolermaster stuff looks great as the only other utility hardware for video tasks is BlackMagic and while they are great, they SUPER editing specific and even editors need some level of customization. As an animator, a jog shuttle is super useful for tuning timings, I'd like a few more sliders to capture audio mixes, and control Unreal engine timings for animation.
reply
Coolermaster stuff looks great as the only other utility hardware for video tasks is BlackMagic and while they are great, they SUPER editing specific and even editors need some level of customization. As an animator, a jog shuttle is super useful for tuning timings, I'd like a few more sliders to capture audio mixes, and control Unreal engine timings for animation.
reply
bart_fox_hero2863
It’s rough to watch in real time as a single company actually chokes out its competition. My last Nvidia GPU was a few generations back, but I’ve always held values at a higher.. erhm.. value. Like ya know enough to support the underdog, not enough to stop supporting the gaming industry (even though it’s wholly evil and hates me and probably you personally)
reply
It’s rough to watch in real time as a single company actually chokes out its competition. My last Nvidia GPU was a few generations back, but I’ve always held values at a higher.. erhm.. value. Like ya know enough to support the underdog, not enough to stop supporting the gaming industry (even though it’s wholly evil and hates me and probably you personally)
reply
BudgetGamer92
Very interested to see what ASUS is going to say and if they'll actually keep their word. As Steve said, ASUS is the largest manufacturer and everyone else would have to follow suit, change like this is very good in an industry with such high cost and failure rates.
Thanks for the Computex coverage, looks like a lot of fun but also a lot of work!
reply
Very interested to see what ASUS is going to say and if they'll actually keep their word. As Steve said, ASUS is the largest manufacturer and everyone else would have to follow suit, change like this is very good in an industry with such high cost and failure rates.
Thanks for the Computex coverage, looks like a lot of fun but also a lot of work!
reply
BoomBox02
Wow a PSU without a fan. Thats about as smart as a car without a radiator. You can put as many heat sinks on the components as you want, but they will do nothing when the computer is going to be used for hours in a heavy gaming session or video editing. The temperature of the components will just continue to rise until something fails or burns out.
reply
Wow a PSU without a fan. Thats about as smart as a car without a radiator. You can put as many heat sinks on the components as you want, but they will do nothing when the computer is going to be used for hours in a heavy gaming session or video editing. The temperature of the components will just continue to rise until something fails or burns out.
reply
minty257
Does anybody have any advice on a quality and reputable custom pc website because I've heard of nzxt and cyberpowerpc, but just don't know who to go with. I know it's best to build it myself, but I currently don't have time to dedicate, and I want to get one before it gets more expensive. Any help is appreciated, please, and thank you.
reply
Does anybody have any advice on a quality and reputable custom pc website because I've heard of nzxt and cyberpowerpc, but just don't know who to go with. I know it's best to build it myself, but I currently don't have time to dedicate, and I want to get one before it gets more expensive. Any help is appreciated, please, and thank you.
reply
pf100andahalf
Your mic's noise reduction is impressive, but I'm guessing for it to work you have to yell into the mic or it would remove your voice too. The end result is that it sounds like you're in a quiet room talking way too loud for seemingly no reason. And the whole time I'm saying stop yelling and then I realize why you are and I say oh
reply
Your mic's noise reduction is impressive, but I'm guessing for it to work you have to yell into the mic or it would remove your voice too. The end result is that it sounds like you're in a quiet room talking way too loud for seemingly no reason. And the whole time I'm saying stop yelling and then I realize why you are and I say oh
reply
SpikeMarchant
Thanks for all your hard work highlighting the poor performance of ASUS customer service department. To anyone from ASUS I have spent thousands of euros on your hardware (GPUs, Mobos, displays) and have reconsidered my next build planning because of these issues... and I suspect there are a lot of people thinking the same.
reply
Thanks for all your hard work highlighting the poor performance of ASUS customer service department. To anyone from ASUS I have spent thousands of euros on your hardware (GPUs, Mobos, displays) and have reconsidered my next build planning because of these issues... and I suspect there are a lot of people thinking the same.
reply
Goodmanperson55
The disappointing thing about Asus for me is how they have a fairly unique product lineup. In some niche markets, they're literally the only player. There isn't much of a choice other than having to deal with terrible Asus customer service if I want a color-accurate 10-bit portable monitor to use for image editing.
reply
The disappointing thing about Asus for me is how they have a fairly unique product lineup. In some niche markets, they're literally the only player. There isn't much of a choice other than having to deal with terrible Asus customer service if I want a color-accurate 10-bit portable monitor to use for image editing.
reply
justisstudding2101
Thanks for your continued coverage. I Like that NAS Tower. I like it, IDK if I'd ever need it. Home use Guess that would be on how extensive you're a Editor, Content Creator, Or your Library of File Sharing, or Media Streams. I definitely can see some people that would want it. Bigger Better Better mind set.
reply
Thanks for your continued coverage. I Like that NAS Tower. I like it, IDK if I'd ever need it. Home use Guess that would be on how extensive you're a Editor, Content Creator, Or your Library of File Sharing, or Media Streams. I definitely can see some people that would want it. Bigger Better Better mind set.
reply
Add a review, comment
Other channel videos
