HW News - LTT vs. GN Warranty Beliefs, Intel A750 GPU Benchmarks, i9-13900 Delid
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Date: 2022-08-13
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Comments and reviews: 12
Geoff
Good warranty policies, plus consistently good products, are what make happy customers for life. Lots of great word of mouth advertising from it too. I ll give 3 personal examples.
1. Anker products. I ve only had 2 of their products fail, both were laptop batteries. Wty replacement was trivially easy, and FAST. I recommend them regularly.
2. PowerLogic (defunct?) - had a CPU accelerator from them, 1 yr wty. About 15 months after I purchased it, I had problems, which were probably related to the power supply in my computer rather than their card. Not only did they replace it at no charge, they upgraded me to their premium version that had it s own VRM and that worked great for however long I had that machine. I may have the company name wrong, it was nearly 20 years ago.
3. Apple. 2007 MacBook Pro. Nvidia GPU failed after 4 years, well beyond the wty, and even beyond the 8600M wty extension. Took it into an Apple Store, who sent it for service depot repair. I fully expected to pay for the repair. When I picked it up 0.00. Machine still runs today, I used it last week.
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Good warranty policies, plus consistently good products, are what make happy customers for life. Lots of great word of mouth advertising from it too. I ll give 3 personal examples.
1. Anker products. I ve only had 2 of their products fail, both were laptop batteries. Wty replacement was trivially easy, and FAST. I recommend them regularly.
2. PowerLogic (defunct?) - had a CPU accelerator from them, 1 yr wty. About 15 months after I purchased it, I had problems, which were probably related to the power supply in my computer rather than their card. Not only did they replace it at no charge, they upgraded me to their premium version that had it s own VRM and that worked great for however long I had that machine. I may have the company name wrong, it was nearly 20 years ago.
3. Apple. 2007 MacBook Pro. Nvidia GPU failed after 4 years, well beyond the wty, and even beyond the 8600M wty extension. Took it into an Apple Store, who sent it for service depot repair. I fully expected to pay for the repair. When I picked it up 0.00. Machine still runs today, I used it last week.
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iceman0124
if it can be abused in any capacity.....it will be..... as for useless warranty claims (claims about the greatness of said warranty) I recently had to make an emergency fridge purchase, the Samsung line stood out, they looked good, priced welll in comparsion, and had a bi 10 YEAR WARRANTY sticker emblazend on all models!!!! Go to checkout and they are trying to upsell an extended warranty and I'm like WHY???? 10 years!!!! and then she the fine print....10 years on the compressor drive motor....thats it, and labor isnt included, shipping not included, other things wrong, parts and labor 1 year, to as little as 90 days......so yeahEVGA's lifetime warranty was awesome, and I bought nothing but when they were doing that.....5 years for high end premium products I's still be loyal, 3 years and ovepriced wonky as read warranty extension plans......doesnt sit well.....
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if it can be abused in any capacity.....it will be..... as for useless warranty claims (claims about the greatness of said warranty) I recently had to make an emergency fridge purchase, the Samsung line stood out, they looked good, priced welll in comparsion, and had a bi 10 YEAR WARRANTY sticker emblazend on all models!!!! Go to checkout and they are trying to upsell an extended warranty and I'm like WHY???? 10 years!!!! and then she the fine print....10 years on the compressor drive motor....thats it, and labor isnt included, shipping not included, other things wrong, parts and labor 1 year, to as little as 90 days......so yeahEVGA's lifetime warranty was awesome, and I bought nothing but when they were doing that.....5 years for high end premium products I's still be loyal, 3 years and ovepriced wonky as read warranty extension plans......doesnt sit well.....
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Trenton
Warranty's are not only there for consumer protection but also to strengthen brands especially premium one like LTT which has health margins up to 50% at Linus's own admission. they essentially tell the consumer you have such confidence in your product it won't fail in a set period of time. considering the terms of the warranty are for the most part up to the seller they can say to not cover normal wear and tear and they don't have to offer a life time warranty they can just offer a 3-5 year warranty. and considering how much Linus brags about the quality it should be able to last that long with out major factory defects. this seems more to me Linus not wanting to hire a lawyer to write up the warranty terms and agreement, which is fine it is his company and i imagine he will have a good return policy it there is a defect.
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Warranty's are not only there for consumer protection but also to strengthen brands especially premium one like LTT which has health margins up to 50% at Linus's own admission. they essentially tell the consumer you have such confidence in your product it won't fail in a set period of time. considering the terms of the warranty are for the most part up to the seller they can say to not cover normal wear and tear and they don't have to offer a life time warranty they can just offer a 3-5 year warranty. and considering how much Linus brags about the quality it should be able to last that long with out major factory defects. this seems more to me Linus not wanting to hire a lawyer to write up the warranty terms and agreement, which is fine it is his company and i imagine he will have a good return policy it there is a defect.
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New
Here's how I see it. A guy puts a guarantee on the box 'cause he wants you to feel all warm and toasty inside. Ya think if you leave that box under your pillow at night, the Guarantee Fairy might come by and leave a quarter.
The point is, how do you know the Guarantee Fairy isn't a crazy glue sniffer? Building model airplanes says the little fairy, but we're not buying it. Next thing you know, there's money missing off the dresser and your daughter's knocked up, I seen it a hundred times.
Because they know all they sold ya was a guaranteed piece of sh t. That's all it is. Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for right now, for your sake, for your daughter's sake, ya might wanna think about buying a quality item from me. -Tommyboy
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Here's how I see it. A guy puts a guarantee on the box 'cause he wants you to feel all warm and toasty inside. Ya think if you leave that box under your pillow at night, the Guarantee Fairy might come by and leave a quarter.
The point is, how do you know the Guarantee Fairy isn't a crazy glue sniffer? Building model airplanes says the little fairy, but we're not buying it. Next thing you know, there's money missing off the dresser and your daughter's knocked up, I seen it a hundred times.
Because they know all they sold ya was a guaranteed piece of sh t. That's all it is. Hey, if you want me to take a dump in a box and mark it guaranteed, I will. I got spare time. But for right now, for your sake, for your daughter's sake, ya might wanna think about buying a quality item from me. -Tommyboy
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thanorodd
Torn on the warranty debate. I can say firsthand that print on my LTT water bottle faded significantly in 6 months (of everyday use), I emailed them about it, and they sent me a replacement the next day - without even asking for the faded one to be returned. I had just emailed them to give them feedback on the product as I was a little disappointed, and the issue was purely cosmetic, but they went out of their way to volunteer to replace the bottle and they did indeed 'take care of it.' So while I disagree with Linus and I think Steve is 100% correct here, I also do trust the LTT store to 'take care of it' broadly speaking, and I can at least see where Linus is coming from. As a soon-to-be LTT backpack (and hopefully screwdriver) owner myself, very interested to see where this goes...
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Torn on the warranty debate. I can say firsthand that print on my LTT water bottle faded significantly in 6 months (of everyday use), I emailed them about it, and they sent me a replacement the next day - without even asking for the faded one to be returned. I had just emailed them to give them feedback on the product as I was a little disappointed, and the issue was purely cosmetic, but they went out of their way to volunteer to replace the bottle and they did indeed 'take care of it.' So while I disagree with Linus and I think Steve is 100% correct here, I also do trust the LTT store to 'take care of it' broadly speaking, and I can at least see where Linus is coming from. As a soon-to-be LTT backpack (and hopefully screwdriver) owner myself, very interested to see where this goes...
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Mike
It's the simple fact that having a warranty in writing makes a certain level of commitment and obligation to the whole thing. Even Ebay has something in writing that covers a buyer if a random seller does not offer returns , and these are primarily used items. Or take Mainframe laptops as an example, a company that Linus himself financially backed. I'm pretty certain that a consumer isn't going to drop a big chunk of their hard earned cash on a laptop based on the fact that Linus has been around for a while, is trustworthy, and if something goes wrong, they have Linus' word that they'll take care of it . If anything, a written warranty creates more sales, because it shows that the seller has confidence in their product and are willing to commit to backing that product up.
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It's the simple fact that having a warranty in writing makes a certain level of commitment and obligation to the whole thing. Even Ebay has something in writing that covers a buyer if a random seller does not offer returns , and these are primarily used items. Or take Mainframe laptops as an example, a company that Linus himself financially backed. I'm pretty certain that a consumer isn't going to drop a big chunk of their hard earned cash on a laptop based on the fact that Linus has been around for a while, is trustworthy, and if something goes wrong, they have Linus' word that they'll take care of it . If anything, a written warranty creates more sales, because it shows that the seller has confidence in their product and are willing to commit to backing that product up.
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itech
As Linus has gotten richer, he's gotten to be more of an asshole. I find it offensive that he just decided to drop money onto this Lab thing - fully acknowledging that money can give you a huge advantage. He's going to leverage the reputation (although... that's taken a hit lately too) of LTT and get people paying attention to his purchased Lab. It's kind of like someone rolling up in a car that they completely paid for to be modded to compete with someone who has built their car from the ground up and put their own mods on over the years through their own knowledge, sweat, tears, and blood. All he needs is a top hat and a monocle.
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As Linus has gotten richer, he's gotten to be more of an asshole. I find it offensive that he just decided to drop money onto this Lab thing - fully acknowledging that money can give you a huge advantage. He's going to leverage the reputation (although... that's taken a hit lately too) of LTT and get people paying attention to his purchased Lab. It's kind of like someone rolling up in a car that they completely paid for to be modded to compete with someone who has built their car from the ground up and put their own mods on over the years through their own knowledge, sweat, tears, and blood. All he needs is a top hat and a monocle.
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Shuckle
While specificity is important for warranties, plenty of shady people are completely willing to forget about promises they've mentioned about as long as they didn't write it on paper. And of course, they would never write it on paper whenever they get the chance just to get the advantage. You might say that LTT isn't shady, but saying that not writing things on paper [doesn't actually make a difference] is proof of corruption (or tremendous and dangerous ignorance). Even having average parents should teach why it absolutely makes a difference.
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While specificity is important for warranties, plenty of shady people are completely willing to forget about promises they've mentioned about as long as they didn't write it on paper. And of course, they would never write it on paper whenever they get the chance just to get the advantage. You might say that LTT isn't shady, but saying that not writing things on paper [doesn't actually make a difference] is proof of corruption (or tremendous and dangerous ignorance). Even having average parents should teach why it absolutely makes a difference.
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Chris
Honestly, warranties don't mean crap. The only thing that matters is whether the company will stand behind their products with or without a warranty. The only thing an actual warranty does is give you a thin legal framework for filing a lawsuit in the event that the company won't stand behind their products. Then, you'd need basically a class action, because damages are almost always not enough for a civil suit with products that aren't houses, cars, etc. IF you can actually prevail, you might get 1 after the lawyers are done.
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Honestly, warranties don't mean crap. The only thing that matters is whether the company will stand behind their products with or without a warranty. The only thing an actual warranty does is give you a thin legal framework for filing a lawsuit in the event that the company won't stand behind their products. Then, you'd need basically a class action, because damages are almost always not enough for a civil suit with products that aren't houses, cars, etc. IF you can actually prevail, you might get 1 after the lawyers are done.
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crabby
The products like GPU's for example are maid to void your warrants in general. My Gigabyte 3090 came with a 4 year warranty....but the thermal pads were such a bad quality that they melted within two month and it was risky and expensive to sent the card back for repair. some people that sent in their cards just got a refund and left without a card when no card could be bought during the Corvid scam lockdown.. I voided my warranty by replace the thermal pads myself. The warranties are a bit of a conjob imo.
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The products like GPU's for example are maid to void your warrants in general. My Gigabyte 3090 came with a 4 year warranty....but the thermal pads were such a bad quality that they melted within two month and it was risky and expensive to sent the card back for repair. some people that sent in their cards just got a refund and left without a card when no card could be bought during the Corvid scam lockdown.. I voided my warranty by replace the thermal pads myself. The warranties are a bit of a conjob imo.
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Michael
Seems like financial issues and both the strange warranty comments and the further defensive response are a huge red flag.
He has stated numerous time recently his outlay right now is large and there is a looming recession.
He simply probably can t afford a potential large recall and is trying to limit exposure.
It s a good example for future business owners. Standard business models never put you in positions where you put yourself in a snowballing PR position. Don t overcommit financially.
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Seems like financial issues and both the strange warranty comments and the further defensive response are a huge red flag.
He has stated numerous time recently his outlay right now is large and there is a looming recession.
He simply probably can t afford a potential large recall and is trying to limit exposure.
It s a good example for future business owners. Standard business models never put you in positions where you put yourself in a snowballing PR position. Don t overcommit financially.
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Yeeter
Rumors will always be just rumors. With Ampere 3080 was rumored to cost over 1000 dollars and landed at 700 (and don't say that they weren't, founders edition and direct resellers sold them very close to msrp during the launch they were just sold out immediately and naturally raised the prices afterwards to lower the demand)
Lovelace is the same story all over again, ridiculous first leaked TBP numbers only for the real specs to actually be pretty decent.
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Rumors will always be just rumors. With Ampere 3080 was rumored to cost over 1000 dollars and landed at 700 (and don't say that they weren't, founders edition and direct resellers sold them very close to msrp during the launch they were just sold out immediately and naturally raised the prices afterwards to lower the demand)
Lovelace is the same story all over again, ridiculous first leaked TBP numbers only for the real specs to actually be pretty decent.
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