ASUS Says We're Confused
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Date: 2024-05-19
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Comments and reviews: 20
gamersnexus
I have been using Asus for many years. 6 months ago I bought my first NONASUS motherboard for the first time in 10 years. I was comfortable with their mobo's and never had issues. The past few years it's been one thing or another. Finally, I got a 4090 that went bad, they sent a refurbished bad card out and I had to argue with them in order to replace it, They did a advance swap since they were sending me a new one before I mailed back. I gave a cc number for a deposit to ensure I return the other graphicscard. I returned the second broken graphics card within 5 days. A week later I received an email stating I have failed to return their product so they charged me $1999.99. I checked and someone signed for it in Indiana. It took weeks to fix, I had to press them hard to replace my first graphics card and then had to go at them harder to replace the broken graphics card that registered 105c durin benches and 85c in games. the 4090 was my last purchase from Asus. IT was all finally rectified and I have a stable 4090 but I should not have experienced something like that. A different person talked to me each time and I would have to go the whole issue again and again and again. I shouldn't have to explain myself 3, 4 times via voice and an addition multiple email contacts. This went on for months! I will never purchase an ASUS product again!
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I have been using Asus for many years. 6 months ago I bought my first NONASUS motherboard for the first time in 10 years. I was comfortable with their mobo's and never had issues. The past few years it's been one thing or another. Finally, I got a 4090 that went bad, they sent a refurbished bad card out and I had to argue with them in order to replace it, They did a advance swap since they were sending me a new one before I mailed back. I gave a cc number for a deposit to ensure I return the other graphicscard. I returned the second broken graphics card within 5 days. A week later I received an email stating I have failed to return their product so they charged me $1999.99. I checked and someone signed for it in Indiana. It took weeks to fix, I had to press them hard to replace my first graphics card and then had to go at them harder to replace the broken graphics card that registered 105c durin benches and 85c in games. the 4090 was my last purchase from Asus. IT was all finally rectified and I have a stable 4090 but I should not have experienced something like that. A different person talked to me each time and I would have to go the whole issue again and again and again. I shouldn't have to explain myself 3, 4 times via voice and an addition multiple email contacts. This went on for months! I will never purchase an ASUS product again!
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PanacheConnection
They said more of less the same thing last year. I stopped using their products a few years ago basically because of their blame game attitude. It is only when their share values significantly drop in value that they will actually start making changes. Right now they are sitting on a pedestal but 5 years from now things will change purely because of their attitude and the fact that people like yourself are making customers aware of their shady policies in place. We saw a similar situation recently with Endor AG, the parent company of Fanatec a well established that specialises in racing sim hardware. Long story short, due to extremely bad customer service implementation, they went from top in the game, to on the verge of liquidation and now are going to be bought outright by corsair. With a large company like Asus, it will take longer but ultimately their market value will eventually crash.
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They said more of less the same thing last year. I stopped using their products a few years ago basically because of their blame game attitude. It is only when their share values significantly drop in value that they will actually start making changes. Right now they are sitting on a pedestal but 5 years from now things will change purely because of their attitude and the fact that people like yourself are making customers aware of their shady policies in place. We saw a similar situation recently with Endor AG, the parent company of Fanatec a well established that specialises in racing sim hardware. Long story short, due to extremely bad customer service implementation, they went from top in the game, to on the verge of liquidation and now are going to be bought outright by corsair. With a large company like Asus, it will take longer but ultimately their market value will eventually crash.
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private1449
Hi Brother,
I recently purchased an IdeaPad Gaming 3 laptop (15ARH7, Type 82SB) with the same spec as your laptop on march for a significant amount from official # Lenovo store in India. But Unfortunately, I’ve been encountering frequent Wi-Fi disconnections, which has become quite bothersome. Despite reaching out to Lenovo’s tech support team, I haven’t received any response yet. As a result, I’m feeling quite frustrated and also feeling sad that i have invested my hardearned money in this product.
I have tried every possible solutions but no fix can you help me with this on how to approach lenovo tech support to get an quick response.
If anyone has any insights or solutions, I would greatly appreciate your assistance. Thank you for your understanding
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Hi Brother,
I recently purchased an IdeaPad Gaming 3 laptop (15ARH7, Type 82SB) with the same spec as your laptop on march for a significant amount from official # Lenovo store in India. But Unfortunately, I’ve been encountering frequent Wi-Fi disconnections, which has become quite bothersome. Despite reaching out to Lenovo’s tech support team, I haven’t received any response yet. As a result, I’m feeling quite frustrated and also feeling sad that i have invested my hardearned money in this product.
I have tried every possible solutions but no fix can you help me with this on how to approach lenovo tech support to get an quick response.
If anyone has any insights or solutions, I would greatly appreciate your assistance. Thank you for your understanding
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marks.8553
ASUS is a Taiwanese company. In my experience living and working in Taiwan for different companies there is a cultural concept of saving face where insane demands are made every day from fickle managers and CEOs and anyone under them is expected to outright lie and make promises in order to not make anyone involved look bad/foolish.
This will continue until the demanding party is inevitably placated and forgets the original demand and replaces it with something completely different, and often contradictory and the cycle begins again. For whatever reason I can’t comprehend, this attitude is viewed as being really good at running a business.
I wouldn’t hold your breath and fully expect absolutely nothing to change at ASUS until the day it closes its doors.
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ASUS is a Taiwanese company. In my experience living and working in Taiwan for different companies there is a cultural concept of saving face where insane demands are made every day from fickle managers and CEOs and anyone under them is expected to outright lie and make promises in order to not make anyone involved look bad/foolish.
This will continue until the demanding party is inevitably placated and forgets the original demand and replaces it with something completely different, and often contradictory and the cycle begins again. For whatever reason I can’t comprehend, this attitude is viewed as being really good at running a business.
I wouldn’t hold your breath and fully expect absolutely nothing to change at ASUS until the day it closes its doors.
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OperatorWolfy
I think Asus was a dingus for their recent nonsense especially with the warranty issues and the previous AMD incidences.
However, I will say this, I understand the frustration of them saying that they will review their processes and not seeing change. I will say though, when they give a date on a new process they plan on having, normally that isn't something to take lightly...NORMALLY. I say this because when companies put a date on something, they mean to put money toward something. And when a company puts money toward something or resources towards something, they want it to be something that benefits them, they don't just throw money and expect a net loss.
But that's my two sense on the matter. Otherwise, good video mate!
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I think Asus was a dingus for their recent nonsense especially with the warranty issues and the previous AMD incidences.
However, I will say this, I understand the frustration of them saying that they will review their processes and not seeing change. I will say though, when they give a date on a new process they plan on having, normally that isn't something to take lightly...NORMALLY. I say this because when companies put a date on something, they mean to put money toward something. And when a company puts money toward something or resources towards something, they want it to be something that benefits them, they don't just throw money and expect a net loss.
But that's my two sense on the matter. Otherwise, good video mate!
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58long
About 15-20 years ago I built a system with an Asus P5N32E-sli board and had a capacitor pop and smoke about 2 months after my build. Sent it in to asus as an RMA and they argued that I must have damaged the capacitor and then after escalating and lots of tonedeaf emails they finally got to a point of sending me a new board and sent me back a different model that didn't support SLI 8 MONTHS LATER! I was a broke college student and I relied on my machine to do assignments. I ended up buying a cheapo chaintech board from tigerdirect so I could use my system and selling the board they sent me. From that time on, I vowed never to buy from Asus again. My next build had an XFX board with a q6600 cpu that still runs today
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About 15-20 years ago I built a system with an Asus P5N32E-sli board and had a capacitor pop and smoke about 2 months after my build. Sent it in to asus as an RMA and they argued that I must have damaged the capacitor and then after escalating and lots of tonedeaf emails they finally got to a point of sending me a new board and sent me back a different model that didn't support SLI 8 MONTHS LATER! I was a broke college student and I relied on my machine to do assignments. I ended up buying a cheapo chaintech board from tigerdirect so I could use my system and selling the board they sent me. From that time on, I vowed never to buy from Asus again. My next build had an XFX board with a q6600 cpu that still runs today
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jennalove6755
Ive only ever had problems with asus. Its weird because literally everywhere on the internet says they are the best graphics cards, motherboards, stand alone devices. Ive never ever witnessed this the best. People like buildzoid always obsess over the best vrms and crap like that that doesnt even matter if the hardware doesnt actually work or is using low quality parts with no QC.
Literally have never had stability issues nor problems with ANY MSI parts. Ive had nothing BUT problems with ASUS parts. They always have buggy software that can brick devices and the only solution to the stability problems on their hardware is getting a different brand.
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Ive only ever had problems with asus. Its weird because literally everywhere on the internet says they are the best graphics cards, motherboards, stand alone devices. Ive never ever witnessed this the best. People like buildzoid always obsess over the best vrms and crap like that that doesnt even matter if the hardware doesnt actually work or is using low quality parts with no QC.
Literally have never had stability issues nor problems with ANY MSI parts. Ive had nothing BUT problems with ASUS parts. They always have buggy software that can brick devices and the only solution to the stability problems on their hardware is getting a different brand.
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RealBercik
I'm currently building a PC for my friend and specifically skipped ASUS due to some issues. As for Asrock, my experience as a consumer has been excellent. My X570 motherboard continues to receive BIOS updates even 4-5 years after launch. When the motherboard fan failed, I emailed Asrock to ask where I could purchase a replacement. Instead, they asked for my address and sent me a new fan with a handwritten note saying thank you for using their products. This happened well out of warranty, and they didn't ask for any compensation. It was totally unexpected and great service so far!
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I'm currently building a PC for my friend and specifically skipped ASUS due to some issues. As for Asrock, my experience as a consumer has been excellent. My X570 motherboard continues to receive BIOS updates even 4-5 years after launch. When the motherboard fan failed, I emailed Asrock to ask where I could purchase a replacement. Instead, they asked for my address and sent me a new fan with a handwritten note saying thank you for using their products. This happened well out of warranty, and they didn't ask for any compensation. It was totally unexpected and great service so far!
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timmyp6297
So you guys are just hardware now like reddit So devs\prod can get away with shortchanging SOFTWARE features You in that pool now Steve Genuine question.
Ghost of Tsushima is outright lying to 2000/3000 owners about reflex being enabled, and first-time frame gen experiences are being short changed. You can use the Nukem9 mod, and watch reflex suddenly work, no visual artifacts at all, and its a much better game 2x less IL.
But nobody noticed except us... the dying breed What is the point of all this hardware news, when we are being ed on the software side
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So you guys are just hardware now like reddit So devs\prod can get away with shortchanging SOFTWARE features You in that pool now Steve Genuine question.
Ghost of Tsushima is outright lying to 2000/3000 owners about reflex being enabled, and first-time frame gen experiences are being short changed. You can use the Nukem9 mod, and watch reflex suddenly work, no visual artifacts at all, and its a much better game 2x less IL.
But nobody noticed except us... the dying breed What is the point of all this hardware news, when we are being ed on the software side
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Nedemai
I've come to expect repair services to be garbage for a long time now, regardless of the company I purchase from.The reason I've been loyal to ASUS for so long is because I've not had to RMA anything in over 10 years. I feel I should add that I have encountered theses issues with RMA and ASUS in the past, but also with DELL, HP and MSi. In the end I've almost always had a product that could still be used with ASUS even with failures, but never with other companies. I realize my input is anecdotal to my own experiences as well.
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I've come to expect repair services to be garbage for a long time now, regardless of the company I purchase from.The reason I've been loyal to ASUS for so long is because I've not had to RMA anything in over 10 years. I feel I should add that I have encountered theses issues with RMA and ASUS in the past, but also with DELL, HP and MSi. In the end I've almost always had a product that could still be used with ASUS even with failures, but never with other companies. I realize my input is anecdotal to my own experiences as well.
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danielangelov91
I've owned an Asus G73JH. It was one of the first (if not the first) ROG laptop with the stealth aircraft design back in 2009. Soon after I started getting BSOD - turned out to be due to sound drivers, because it was a 2.1 audio system. Asus has dropped support for their flagship 6 months after the launch ... after months and months of struggles I had to install drivers from a forum guy called Chastity. You can imagine this is the last ASUS product that I've owned and I would never recommend them.
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I've owned an Asus G73JH. It was one of the first (if not the first) ROG laptop with the stealth aircraft design back in 2009. Soon after I started getting BSOD - turned out to be due to sound drivers, because it was a 2.1 audio system. Asus has dropped support for their flagship 6 months after the launch ... after months and months of struggles I had to install drivers from a forum guy called Chastity. You can imagine this is the last ASUS product that I've owned and I would never recommend them.
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dougdixon8738
I've been almost an exclusive asus customer when it comes to motherboards over the last 15yrs. I even stuck by them these last few years with all the crap they've pulled and even though I've personally never experienced any of these issues I can no longer ignore all these other customers experiences. Just recently I switched to MSI for my last lga1700 build and I am very pleased with my MSI MEG Z790 ACE and next month when I build my first personal AM5 PC I will be buying MSI again.
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I've been almost an exclusive asus customer when it comes to motherboards over the last 15yrs. I even stuck by them these last few years with all the crap they've pulled and even though I've personally never experienced any of these issues I can no longer ignore all these other customers experiences. Just recently I switched to MSI for my last lga1700 build and I am very pleased with my MSI MEG Z790 ACE and next month when I build my first personal AM5 PC I will be buying MSI again.
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KC80SiX
What is probably happening.
ASUS outsourced the service.
The company that has taken over the task has KPIs they need to meet.
One of those is revenue creation. Could be under a bonus malus scheme as well.
That company needs to generate the revenue to not lose the project/receive penalty, so they just charge for anything they can, bending the rules, so that in the next MBR with ASUS or QBR ,they can show increase/meeting those targets.
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What is probably happening.
ASUS outsourced the service.
The company that has taken over the task has KPIs they need to meet.
One of those is revenue creation. Could be under a bonus malus scheme as well.
That company needs to generate the revenue to not lose the project/receive penalty, so they just charge for anything they can, bending the rules, so that in the next MBR with ASUS or QBR ,they can show increase/meeting those targets.
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HenleyBailey
So avoid Asus, what's the top tier list of manufacturers that actually give some kind of half-a-crap about their customers. It would be great if more people (myself included) spent more time supporting companies with better ethics than just concentrating on pure specs/price. My metrics going forward will be ethics/specs/price in that order. I'm going to be upgrading my laptop soon, Asus are off the cards.
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So avoid Asus, what's the top tier list of manufacturers that actually give some kind of half-a-crap about their customers. It would be great if more people (myself included) spent more time supporting companies with better ethics than just concentrating on pure specs/price. My metrics going forward will be ethics/specs/price in that order. I'm going to be upgrading my laptop soon, Asus are off the cards.
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tommykarrick9130
The problem seems to be that ASUS wants every part of their business to be a direct money maker. They can’t conceive of the idea that the RMA system is a service that comes free with the purchase of their product because they give a warranty, the fact that the law says that it is scares and confuses them, so they instinctively try to find a way to monetize it directly and this is the result.
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The problem seems to be that ASUS wants every part of their business to be a direct money maker. They can’t conceive of the idea that the RMA system is a service that comes free with the purchase of their product because they give a warranty, the fact that the law says that it is scares and confuses them, so they instinctively try to find a way to monetize it directly and this is the result.
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AdaaDK
The most bricked products i have ever had, was from gigabyte(gigabrick), but i have had 1 for MSI as well recently. Orther than that i have never had a faulty asus product, so i cant say how their RMA/quallity is here in europe, But so far my only company i will never purchase from again is gigabrick. Breaking in the first place is the largest issue afterall, even if the RMA process worked like a charm.
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The most bricked products i have ever had, was from gigabyte(gigabrick), but i have had 1 for MSI as well recently. Orther than that i have never had a faulty asus product, so i cant say how their RMA/quallity is here in europe, But so far my only company i will never purchase from again is gigabrick. Breaking in the first place is the largest issue afterall, even if the RMA process worked like a charm.
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itech
Yet again, so many customer service setups on medium - larger size companies that you have to connect over several departments.
Someone in the chain missed out what the first one in the chain sent in, and then it affect every connection after this when you reminded and pointed it out, you saw the fault and they acknowledged it.
Customer service people are humans, and humans make mistakes.
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Yet again, so many customer service setups on medium - larger size companies that you have to connect over several departments.
Someone in the chain missed out what the first one in the chain sent in, and then it affect every connection after this when you reminded and pointed it out, you saw the fault and they acknowledged it.
Customer service people are humans, and humans make mistakes.
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gamersnexus
17:54 Exactly right, just as a few years ago, CoreTeks called Linus a fraud oj Twitter and you sided with Linus. Look, I love the work that Gamers Nexus has done, but just as with your modmat misprint issue, you said you want to be held accountable for any mistakes and wrong doing just as any other person should, and you not apologizing for this in any capacity is concerning.
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17:54 Exactly right, just as a few years ago, CoreTeks called Linus a fraud oj Twitter and you sided with Linus. Look, I love the work that Gamers Nexus has done, but just as with your modmat misprint issue, you said you want to be held accountable for any mistakes and wrong doing just as any other person should, and you not apologizing for this in any capacity is concerning.
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kotaspremiere2931
I am so glad i only ever bought asus brand once (b450-f rog strix board) 3 years ago. I only really buy asrock and a few other brands for pc parts. asrock steel legend boards have been my favorite lately as you get a lot on the board for the price, and ive never had issues with their boards over the years so i will stick with them for now.
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I am so glad i only ever bought asus brand once (b450-f rog strix board) 3 years ago. I only really buy asrock and a few other brands for pc parts. asrock steel legend boards have been my favorite lately as you get a lot on the board for the price, and ive never had issues with their boards over the years so i will stick with them for now.
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shun0011
Thanks for making these videos to spread awareness of the issue. I've been eyeing PC handhelds and will no longer consider the Ally as a potential buy on that front. While my current PC build has an ROG mobo, I will have to pray nothing goes wrong with it, and will definitely not consider any Asus parts for my next build.
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Thanks for making these videos to spread awareness of the issue. I've been eyeing PC handhelds and will no longer consider the Ally as a potential buy on that front. While my current PC build has an ROG mobo, I will have to pray nothing goes wrong with it, and will definitely not consider any Asus parts for my next build.
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