Newegg's Shocking Incompetence
video description
Date: 2022-02-11
Related videos
Comments and reviews: 9
Corsairs
In late 2020 I bought a motherboard and Ryzen 5 3400g from Newegg. I checked and neither were listed as Open Box. When I got the package the mobo was definitely open box (parts like the i/o shield and one SATA cable were missing) and the CPU was just not included. I immediately took pics and emailed Newegg customer support, sending the pics I took. After a week or so, a rep emailed, asking for pics of the damage to the shipping container , which there was none. But I sent them pics of the perfect box. A few more weeks pass and someone else emails asking for pics of the missing and damaged items. I reminded them there was no damage, just an item I didn't order and a missing item. A couple more weeks went by and a third person again asked for pictures. I sent them a 3rd time and did not hear back for a month. I filed a charge dispute with my credit card company, sending all my correspondence and images, and they reversed all the charges. Since I never received return approval or instructions for the mobo I just kept it. Suck it Newegg.
reply
In late 2020 I bought a motherboard and Ryzen 5 3400g from Newegg. I checked and neither were listed as Open Box. When I got the package the mobo was definitely open box (parts like the i/o shield and one SATA cable were missing) and the CPU was just not included. I immediately took pics and emailed Newegg customer support, sending the pics I took. After a week or so, a rep emailed, asking for pics of the damage to the shipping container , which there was none. But I sent them pics of the perfect box. A few more weeks pass and someone else emails asking for pics of the missing and damaged items. I reminded them there was no damage, just an item I didn't order and a missing item. A couple more weeks went by and a third person again asked for pictures. I sent them a 3rd time and did not hear back for a month. I filed a charge dispute with my credit card company, sending all my correspondence and images, and they reversed all the charges. Since I never received return approval or instructions for the mobo I just kept it. Suck it Newegg.
reply
itech
so if open box purchase is not recommended does that apply with even greater for for buying a used gpu from some rando outside the country? though i guess even if they were in the same city depending on how brazen they were they might still just dump something on your and claim you broke it. in the end i guess it all requires trust which requires some kind of good reputation (or lack of information). if you knew where the local seller lived and reserved the right to return the product with a velocity of your choosing that might suffice :-)
reply
so if open box purchase is not recommended does that apply with even greater for for buying a used gpu from some rando outside the country? though i guess even if they were in the same city depending on how brazen they were they might still just dump something on your and claim you broke it. in the end i guess it all requires trust which requires some kind of good reputation (or lack of information). if you knew where the local seller lived and reserved the right to return the product with a velocity of your choosing that might suffice :-)
reply
James
I bought a motherboard a few years ago, open box. I had purchased a motherboard originally brand new, and had to RMA it a couple caps just fell off, right out of the box. Second brand new motherboard would not POST. Third, I went and bought as open box That particular board still works. The idea used to be that open box meant it went thru the RMA process and was resold as working and complete. Now, it isn't the case. It seems a way for Newegg to get rid of crap they don't want to have repaired. Newegg used to be so good.
reply
I bought a motherboard a few years ago, open box. I had purchased a motherboard originally brand new, and had to RMA it a couple caps just fell off, right out of the box. Second brand new motherboard would not POST. Third, I went and bought as open box That particular board still works. The idea used to be that open box meant it went thru the RMA process and was resold as working and complete. Now, it isn't the case. It seems a way for Newegg to get rid of crap they don't want to have repaired. Newegg used to be so good.
reply
GD_MoonBlister78
Thanks for the follow up video!
I posted on the first video about this situation stating that I am a state worker where I reside and would disperse this information to make sure non of our departments will buy anything from Newegg again.
This has been done.
Shameful that a company so many of use had used successfully in the past would stoop to this level.
Stay well!
reply
Thanks for the follow up video!
I posted on the first video about this situation stating that I am a state worker where I reside and would disperse this information to make sure non of our departments will buy anything from Newegg again.
This has been done.
Shameful that a company so many of use had used successfully in the past would stoop to this level.
Stay well!
reply
Not
If had a lot of BS with Samsung and their monitors, horrible experience 10 years ago, then last year i gave them another chance if returned 4 G9 monitors 1 of them being neo and rejected another neo, all cos of poor quality, and gave up now im depressed, Samsung is paying to many influencers or manipulating to many influencers such a shitty company when it comes to their panels.
reply
If had a lot of BS with Samsung and their monitors, horrible experience 10 years ago, then last year i gave them another chance if returned 4 G9 monitors 1 of them being neo and rejected another neo, all cos of poor quality, and gave up now im depressed, Samsung is paying to many influencers or manipulating to many influencers such a shitty company when it comes to their panels.
reply
2020Tech4U
Newegg?...More like Crackedeggs and scam, I mean ham I mean ham.....They sent me a X570 Taichi mobo and I could not get P.O.S.T with any CPU from Zen1 thru 3 and when I sent it back, within a week btw, they said user error/damage I used your damaged bro, so we argued and now I have a bricked board I use for parts.....Thank you Crackedeggs I didnt need that 200 anyways...
reply
Newegg?...More like Crackedeggs and scam, I mean ham I mean ham.....They sent me a X570 Taichi mobo and I could not get P.O.S.T with any CPU from Zen1 thru 3 and when I sent it back, within a week btw, they said user error/damage I used your damaged bro, so we argued and now I have a bricked board I use for parts.....Thank you Crackedeggs I didnt need that 200 anyways...
reply
Junkie2100
yea not sure i buy the whole honest mistake angle you were trying to stretch for, maybe on the reselling, but then when it comes back, unopened, and they inspect the board, which has a giant sticker proving it had the problem before you got it... then they refuse your refund because of the issue that they know was pre-existing, thats not an accident, thats malicious
reply
yea not sure i buy the whole honest mistake angle you were trying to stretch for, maybe on the reselling, but then when it comes back, unopened, and they inspect the board, which has a giant sticker proving it had the problem before you got it... then they refuse your refund because of the issue that they know was pre-existing, thats not an accident, thats malicious
reply
Ben
It sucks cus this is horrible, but working in the ahipping industry for the last few years im guessing ur original return either got lost or damaged in the mail. The company I work for has had a bad few months with every shipping company including FedEx ground, Fedex Express and UPS and USPS. Even the freight companies have been having problems with damages.
reply
It sucks cus this is horrible, but working in the ahipping industry for the last few years im guessing ur original return either got lost or damaged in the mail. The company I work for has had a bad few months with every shipping company including FedEx ground, Fedex Express and UPS and USPS. Even the freight companies have been having problems with damages.
reply
Not
Two things I would like to say.
1. So is your Aunt Nancy buying and gifting Steve a couple open box motherboards from newegg to further see if this is more of a trend with them?
2. Bang up job reporting on crappy Company's doing bad things to consumers. If only the big news agencys where this good at holding crappy companys accountable.
reply
Two things I would like to say.
1. So is your Aunt Nancy buying and gifting Steve a couple open box motherboards from newegg to further see if this is more of a trend with them?
2. Bang up job reporting on crappy Company's doing bad things to consumers. If only the big news agencys where this good at holding crappy companys accountable.
reply
Add a review, comment
Other channel videos
